2009/05/10 20:03
며칠전 계정 정지라는 큰 벼락을 맞고.. 어떻게 할까 많은 고민을 하였습니다. 지금껏 샀던, 유로 어플이며, 새롭게 무료 어플을 받을 수 없다는 사실에 좌절을 많이 했지만, 여기 저기 검색해 본 결과, 네이버 터치 카폐에서 어떤 분이, Itunes Accout Service Center에 메일을 보내 복구 되었다는 말을 듣고,
한번 찔러나 보기로 했습니다. 어쨌든 정지당한 이유가, 잘못된 기프트 카드 구입에 있는 내 잘못 이지만,
그래도 한번 메일이나 보내보자는 생각을 가지고 메일을 썼습니다. 그리고 한두번의 주고 받는 메일을 통해 다음과 같은 답장을 최종적으로 받고, 계정이 다시 Enabled 되었습니다.
I have reenabled your account. Your account was disabled because the purchaser of an iTunes Gift Certificate redeemed to your account has refuted the charges with his or her credit card company.
When charges are reported as unauthorized, any remaining iTunes Store credit from the disputed purchase is considered unauthorized and is removed from the account.
If you purchased the iTunes Gift Certificate on an auction website, it may have been part of a fraud claim. You may want to address the issues with your purchase to the seller, or use any dispute resolution service provided by the auction website or other remedies that might otherwise be available to you.
If the iTunes Gift Certificate was purchased from Apple, the buyer will need to contact his or her credit card company to discuss the disputed purchase.
You can now resume purchasing from the iTunes Store, but the funds from the fraudulent iTunes Gift Certificate will not be made available to you.
I would also like to recommend that you purchase future gift certificates directly from the Apple Store Online, an Apple Retail Store, or an authorized Apple reseller, as any further fraudulent gift certificates redeemed to your account may result in your account being permanently disabled.
When charges are reported as unauthorized, any remaining iTunes Store credit from the disputed purchase is considered unauthorized and is removed from the account.
If you purchased the iTunes Gift Certificate on an auction website, it may have been part of a fraud claim. You may want to address the issues with your purchase to the seller, or use any dispute resolution service provided by the auction website or other remedies that might otherwise be available to you.
If the iTunes Gift Certificate was purchased from Apple, the buyer will need to contact his or her credit card company to discuss the disputed purchase.
You can now resume purchasing from the iTunes Store, but the funds from the fraudulent iTunes Gift Certificate will not be made available to you.
I would also like to recommend that you purchase future gift certificates directly from the Apple Store Online, an Apple Retail Store, or an authorized Apple reseller, as any further fraudulent gift certificates redeemed to your account may result in your account being permanently disabled.
메일을 최종적으로 받고, 고마움의 뜻으로 감사의 답장을 보냈더니, 친절하게 다음과 같이 또 답장이 날라 왔습니다.
You're very welcome. I'm glad to hear that I was able to help you with this issue.
Nothing makes Apple happier than to hear that we have pleased our customers. I hope that you continue to enjoy the iTunes Store.
Enjoy the rest of your day
Nothing makes Apple happier than to hear that we have pleased our customers. I hope that you continue to enjoy the iTunes Store.
Enjoy the rest of your day
참 친절하기도 하군요..그 담당 직원..
다음 부터는 절대로 옥션이나 G마켓을 통한 기프트 카드 충전은 하지 말아야 겠습니다.
